Privacy Policy

Information Security

We strive to demonstrate our commitment to conducting business according to global standards, which is why we have updated our personal data processing policy in line with the new General Data Protection Regulation (GDPR) of the European Union, effective from May 25, 2018.

We believe that sound business relationships are built on honesty and trust. Therefore, the confidentiality of your information is of utmost importance to us. You can play with confidence, knowing that we take all measures to ensure the security of your data.

Privacy Policy

This Privacy Policy contains provisions that apply to the website pokerdom.com.

The subjects of personal data are the visitors of this website and/or individuals who use the functional features of this website (hereinafter referred to as “Users” or “You”).

The terms “Company” and “User,” when mentioned together, are referred to as “Parties,” and each individually is referred to as a “Party.”

This Privacy Policy explains how we use and protect any personal data we collect about our users.

We adhere to the principles established by the General Data Protection Regulation (Regulation (EU) 2016/679), namely:

1. Processed by us lawfully, fairly, and “transparently” concerning users;
2. Collected for specific, clear, and lawful purposes and not processed subsequently in a way that is incompatible with these purposes (“purpose limitation”);
3. Relevant, appropriate, and limited to what is necessary for the purposes for which they are processed (“data minimization principle”);
4. Accurate and, if necessary, up-to-date; all reasonable measures must be taken to ensure that personal data that was inaccurate, considering the purposes for which they were processed, are deleted or corrected without delay (“accuracy”);
5. Stored in a form that allows identifying users for no longer than is necessary for the purposes for which personal data are processed (“storage limitation”);
6. Processed in a manner that ensures proper protection of personal data, including protection against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage using appropriate technical or organizational measures (“integrity and confidentiality”).

List of information collected and processed by the Company regarding users:

Full name, date of birth, contact information, phone number, valid email address, place of residence, corresponding payment information, login (username). The Company, for the purpose of confirming the user’s identity, has the right to request a scanned copy of their passport, ID card, any payment card used by the user on the pokerdom.com website, a current utility bill in the user’s name. All information provided by you must be accurate and valid. You are personally responsible for the accuracy, completeness, and correctness of the information you provide.

How we will use your personal data. We use your personal data to confirm the user’s identity when registering on our website, to verify your identity for the correct processing of payments from the user to the Company and from the Company to the user, to confirm your identity for additional user verification in case of changes to the email address, disabling two-factor authentication, violation of project rules, as well as in the case of auditing the account due to suspicions of fraudulent actions. We use your payment data (such as the cardholder’s full name, credit card number, and card expiration date) for the purpose of providing you with services on our website.

We use your personal data for the following primary purposes:

– To provide you with our services;
– To maintain your account and records;
– To communicate with you as part of service provision;
– To provide responses to your questions and comments;
– To monitor and improve the dynamics and levels of our website usage and the quality of our services;
– To inform you about our special offers and services that may be of interest to you;
– To pay out winnings to you (if there are grounds for such action);
– To obtain information from you, including through conducting surveys;
– To resolve disputes;
– To collect payments (if there are grounds for such action);
– To address issues and errors on our website;
– To prevent potentially prohibited or illegal activities;
– To ensure compliance with the terms of our services and our policies;
– To meet the requirements of applicable legislation, including in the field of licensing activities;
– To facilitate the Company’s interaction with financial institutions, fraud prevention databases, screening agencies.

Rights and Obligations of the Parties

User’s Rights:

1. Request from the Company:Demand the correction, blocking, erasure, and/or deletion of personal data or object to such processing by submitting a corresponding request to support@pokerdom.com. In some cases, your request may be processed for an additional symbolic fee to compensate for associated administrative costs.
2. Providing Incomplete Data:Provide incomplete personal data to the Company (provided a supplementary statement with reasons is submitted).
3. Processing Restriction:Impose processing restrictions if one of the following conditions is met:
   • Accuracy of personal data is contested by you during a period allowing the Company to verify its accuracy.
   • Processing is unlawful, and you oppose erasure of personal data, instead requesting restriction of its use.
   • The Company no longer needs personal data for processing purposes, but you require it for the establishment, exercise, or defense of legal claims.
   • You objected to the processing of your personal data pending verification of the legal grounds for processing by the Company.
4. Requesting and Receiving Personal Data:Request and receive personal data about you provided to the Company in a structured, commonly used, and machine-readable format by submitting a corresponding request to support@pokerdom.com and transfer this data to another controller without hindrance from the Company. In some cases, your request may be processed for an additional symbolic fee to compensate for associated administrative costs.
5. Being Informed:Be informed whether the Company holds information about you by submitting a corresponding request to support@pokerdom.com. In some cases, your request may be processed for an additional symbolic fee to compensate for associated administrative costs.
6. Requesting Specific Processing Information:Request from the Company the specific purpose(s) and category/categories of your personal data being processed by submitting a corresponding request to support@pokerdom.com. In some cases, your request may be processed for an additional symbolic fee to compensate for associated administrative costs.
7. Access to Stored Personal Data:Request access to personal data that the Company holds about you by submitting a corresponding request to support@pokerdom.com. In some cases, your request may be processed for an additional symbolic fee to compensate for associated administrative costs.
8. Requesting Data Retention Information:Request the presumed period for which your personal data will be stored by the Company or, if impossible, the criteria used to determine the storage period by submitting a corresponding request to support@pokerdom.com. In some cases, your request may be processed for an additional symbolic fee to compensate for associated administrative costs.
9. Filing Complaints:File a complaint with the Office of the Commissioner for Personal Data Protection of Cyprus if you believe the Company has violated current personal data protection legislation.
10. Opting Out:Refuse to receive notifications about our special offers and services and any newsletters by submitting a corresponding request to support@pokerdom.com or unsubscribe independently at any time by clicking on the appropriate link at the end of this Policy.

User Responsibilities:

1. Provide accurate and truthful personal data in full accordance with the Terms of Service posted on our website and this Policy.
2. Immediately provide the Company with updated personal data in case of any changes, following the procedure outlined in the “Access, Correction, Erasure, and Deletion of Data” section of this Policy.
3. Promptly notify the Company if there is unauthorized access to your personal data by a third party, once you become aware of such an incident.
4. Inform the Company in case of disagreement with any of the data processing purposes or the desire to cease the processing of your personal data by the Company by submitting a corresponding request to support@pokerdom.com.

The user fully understands that sending a notification of disagreement with any of the purposes of processing personal data by the Company and/or the intention to cease the processing of personal data serves as a basis for terminating the relationship between the parties within the framework of the Terms of Service posted on this website.

You are solely responsible for the truthfulness, accuracy, and timeliness of the personal data you provide to the Company.

Company Rights:

1. Termination of Contractual Relations:
   • Terminate contractual relations with you, as stipulated in the Terms of Service posted on the Company’s website, in case you do not provide consent for the processing of your personal data for the purposes specified in this Policy.
2. Policy Amendments:
   • Unilaterally make changes to the terms of this Policy without prior agreement with you.
3. Sending Emails:
   • Send emails to users’ electronic addresses containing information about new gaming features and/or current promotional materials. The Company adheres to an anti-spam policy, with the frequency of promotional mailings varying and reaching up to 3 emails per day.

Company Responsibilities:

1. The Company is obligated to inform any third party, previously provided with the user’s personal data by the Company for the purposes outlined in this agreement, about any correction, erasure, or restriction of user personal data processing, unless this is impossible or requires disproportionate efforts from the Company.
2. Inform the user about the recipients of their personal data (third parties) upon a corresponding request from the user.
3. Upon the user’s request submitted to support@pokerdom.com, provide the user with their personal data stored by the Company in a structured, commonly used, and machine-readable format.
4. In case of a personal data breach, notify the supervisory authority within 72 hours from the moment the Company becomes aware of such a breach. If notifying the supervisory authority within 72 hours is impossible, the Company is obliged to inform the supervisory authority of the reasons for the delay.
5. Immediately inform the user of a leak of their personal data if such a leak could pose a threat to the rights and freedoms of the user.

The Parties also have all the rights and responsibilities outlined in the General Data Protection Regulation.

The retention period for personal data obtained by the Company applies for the entire duration of the parties’ relationship, as defined by the Terms of Service posted on the Company’s website, and for five subsequent years from the termination of the parties’ relationship (to address potential disputed matters).

Legal Protection

The Company is obliged to comply with the Law of Cyprus No. 138(l)/2001 “On the Processing of Personal Data” dated 23.11.2001, with amendments; the General Data Protection Regulation (Regulation (EU) 2016/679); and the Electronic Communications Privacy Directive (Directive 2002/58/EC), as amended by Directive 2009/136/EC.

Access, Correction, Erasure, and Deletion of Data

If you wish to review any personal information we hold about you, make changes to your personal data, or delete it, or if you want information on how your personal data is used and how we ensure the confidentiality of your personal data, you can submit a corresponding request. Such a request must be submitted to the Company in writing and should include your name, address, and a description of the information you wish to access/correct or delete. You can submit this request to support@pokerdom.com.

To ensure confidentiality when making a request, you must also provide proof of your identity. For this purpose, you need to attach a copy of your passport to the request.

We reserve the right to charge a reasonable fee for repetitive requests, requests for additional copies of the same data, and/or requests that are considered manifestly unfounded or excessive. We may also refuse to respond to requests that we consider manifestly unfounded or excessive.

Cookies, Tags, and Other Identifiers

Cookie files are text files placed on your computer or mobile device to collect standard internet log information and visitor behavior information. Our websites create cookies for each session when you visit them.

We use cookies for the following purposes:

• To ensure the registration of any actions you perform on our website.
• For analyzing traffic on the Company’s website so that we can make relevant improvements.

Please note that this website cannot be used without cookies. If you need additional information about the purposes of the Company’s use of cookies, you can contact us at support@pokerdom.com.